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Stakeholders Engagement

Stakeholder Identification

PLANET has many stakeholders with a wide variety of backgrounds. To identify the stakeholders who sufficiently represent their groups, we have referred to the five attributes in AA1000 Stakeholder Engagement Standard 2015: Dependency, Influence, Tension, Responsibility and Diverse Perspectives. Seven groups of stakeholders have been identified based on their degree of significance, namely investors (shareholders), employees, customers, suppliers, government agencies, NPO/NGO, and communities.

Stakeholder Communication

PLANET engages with its stakeholders through regular and ad-hoc communication channels to understand their concerns. These insights serve as important references for formulating management policies and execution plans, helping PLANET to continually improve its ESG and sustainability efforts and create diverse social value through engagement with various stakeholders. Topics that are important to PLANET’s stakeholders are reviewed, and the response measures are also addressed in the sustainability report.

Stakeholder Engagement Performance
Stakeholder Significance to PLANET Channel of Communication Frequency of Communication Sustainability Issues Engagement Results
Investor
(Shareholder)		 The long-term support of investors and shareholders is the driving force of PLANET's steady growth. All investors and shareholders of PLANET should be given equal access to material information. PLANET should uphold the principles of integrity and sustainability in its operations, keep transparent information, and protect the rights and interests of shareholders and investors. Shareholder meeting Once a year
  • Corporate Governance and Operational Performance
  • Information Security Management
  • Climate Change
  • Supply Chain Management
  • Human Rights
  • Risk Management
  • Integrity Management and Regulatory Compliance
  • Green Products and Innovative R&D
  • Sustainability information disclosed through the Company’s Annual Report, Sustainability Report, and TCFD Report.
  • Maintained sound corporate governance: ranked among the top 5% of TPEx listed companies in the 11th Corporate Governance Evaluation, and also among the top 5% of all public companies with a market capitalization between NT$ 5 billion and NT$ 10 billion.
  • Zero information security incidents reported for the year.
Investor Conference Twice a year
Stakeholders zone of corporate website As needed
Audit Committee email Open round the clock
(Acting) spokesperson email Open round the clock
Market observation post system of competent authority As needed
Stakeholder Significance to PLANET Channel of Communication Frequency of Communication Sustainability Issues Engagement Results
Employee Employees are the most important partners of PLANET's sustainable development, the key to the enterprise's core competitiveness, and the most important foundation for sustainable operation. The company is committed to creating a diverse, equal and healthy working environment, hoping to grow and develop together with its employees and to share the benefits of sustainability with them. Performance assessment Once a year
  • Talent Attraction and Retention
  • Talent Development
  • Human Rights
  • DEI Workplace
  • Occupational Safety and Health
  • There was no form of discrimination in 2024.
  • The average number of professional functions and general education and training hours for employees in 2024 was 26.0 hours per person.
  • The completion rate of the sustainable performance linkage assessment was 100% in 2024.
  • In 2024, there were zero cases of sexual harassment or unlawful infringement complaints filed by employees.
Performance appraisal interview As needed
Mentor interview Immediate response
Senior workmate Immediate response
Employee welfare committee As needed
Competency-based Education and Training As needed
Employee satisfaction survey Once a year
Gender equality committee As needed
Suggestions & complaints box Immediate response
Labor Management meeting Quarterly
Internal meetings As needed
Occupational Safety and Health Committee Quarterly
Stakeholder Significance to PLANET Channel of Communication Frequency of Communication Sustainability Issues Engagement Results
Customer Customers are important business partners of PLANET. The company listens to the needs of its customers and focuses on the needs of the customers to provide professional services. The company strives to master the trend of network communication industry, to help customers win market opportunities, to achieve customer goals and to grow together. PLANET is ready to join hands with customers to achieve low carbon and sustainability. Corporate social media As needed
  • Green Products and Innovative R&D
  • Customer Relationship Management
  • Product Quality and Safety
  • Supply Chain Management
  • Human Rights
  • Privacy Protection
  • Information Security Management
  • PLANET is constantly making improvements to customer service and stays in close communication with customers. The company protects client privacy and is always prepared to accept review requests from customers.
  • Visits and meetings between PLANET and its customers are arranged to strengthen the partnerships and create a win-win situation.
  • In 2024, the average customer satisfaction rate reached 99.78%, exceeding the annual target of 95%.
Partner Zone of corporate website As needed
Customer service, technical support, dedicated window and mailbox Response within 24 hours
Product training As needed
Dealer meeting As needed
Customer satisfaction survey Once a year
ESG / CSR audit As needed
Stakeholder Significance to PLANET Channel of Communication Frequency of Communication Sustainability Issues Engagement Results
Supplier Suppliers are PLANET’s partner in sustainable management and growth. We hope to build a sustainable partnership with suppliers and to fulfill corporate social responsibility together with them. Dedicated buyer window As needed
  • Corporate Governance and Operational Performance
  • Supply Chain Management
  • Green Products and Innovative R&D
  • PLANET continues to encourage suppliers to minimize environmental impact and work together with them for carbon reduction and for reinforcing the sustainable supply chain.
  • All suppliers have completed and signed the Supplier Code of Conduct Compliance Declaration.
  • 100% of suppliers do not use conflict minerals.
  • Through the “Large enterprises leading small ones" project, 31.4% of suppliers were assisted in completing GHG inventories.
  • A total of 40 suppliers passed third-party verification of GHG inventories in accordance with ISO 14064-1.
Supplier evaluation Once a year
Green supply chain management platform As needed
Supplier audit and coaching Quarterly
Supplier meeting As needed
Stakeholder Significance to PLANET Channel of Communication Frequency of Communication Sustainability Issues Engagement Results
Government Agency Apart from complying with government regulations, PLANET actively supports government policies and engages government agencies in two-way open communication to win their trust, support, and cooperation. Market observation post system of competent authority As needed
  • Corporate Governance and Operational Performance
  • Integrity Management and Regulatory Compliance
  • Investor Protection
  • Climate Change
  • Information Security Management
  • Excel at regulatory compliance, PLANET strictly observes laws and regulation and fully cooperates with government policies.
  • Maintained sound corporate governance: ranked among the top 5% of TPEx listed companies in the 11th Corporate Governance Evaluation, and also among the top 5% of all public companies with a market capitalization between NT$ 5 billion and NT$ 10 billion.
  • Zero information security incidents reported for the year.
Symposiums/seminars, evaluations As needed
Official correspondence As needed
Stakeholder Significance to PLANET Channel of Communication Frequency of Communication Sustainability Issues Engagement Results
NPO/NGO As an ethical and responsible enterprise, PLANET understands the needs of nonprofit organizations. It promotes and practices the philosophy of giving back to the community and strives to exert positive influence on society. The goal is to achieve sustainability, harmony, and mutual benefits. Participate in relevant organizations As needed
  • Human Rights
  • Environmental Protection
  • Climate Change
  • Social Participation and Care
  • Social Influence
  • PLANET participates in Taipei Computer Association, National Innovation and Entrepreneurship Association R.O.C., Taiwan-U.S. Business Alliance, Intelligent Computer & AIoT Association and other organizations, and establishes enhanced communication mechanism with industry members.
  • In cooperation with the INRAA, PLANET has promoted the "Clean Air, Clear Mind Action" initiative. Since 2021, the initiative has involved 212 companies and 175 individuals, including customers and suppliers, working together to restore soil health and create a sustainable environment.
Activity cooperation As needed
Join initiatives As needed
Stakeholder Significance to PLANET Channel of Communication Frequency of Communication Sustainability Issues Engagement Results
Community PLANET keeps in good relationships with the community and society, hoping to help the communities grow together. Project cooperation As needed
  • Environmental Protection
  • Social Prticipation and Care
  • Social Influence
  • PLANET has implemented the remedial education and psychological counseling for emotionally disturbed disadvantaged children at schools and agencies, adding up to 20 in number, in Taipei Metro Area.
  • [Delivering the Good Songs to Schools] A total of 55 schools have been included in the campus music tour, and 3,000 CDs of promoted songs have been produced.
  • In 2024, employees participated in volunteer services 121 times, contributing a total of 318 service hours.
Opinion survey As needed
Corporate website As needed