PLANET Smart Discovery Lite program cannot find the ICA-3350P


Please follow the steps below:

  1. Re-power the device if you cannot find the unit within 1 minute.
  2. Do not connect device over a router. PLANET Smart Discovery Lite program cannot detect device over a router.
  3. If IP address is not assigned to the PC that is running PLANET Smart Discovery Lite program, then PLANET Smart Discovery Lite program cannot find device. Make sure that IP address is assigned to the PC properly.
  4. Antivirus software on the PC might interfere with the setup program. Disable the firewall of the antivirus software during setting up this device.
  5. Check the firewall setting of your PC or Notebook.

Contact Us