FAQs

Please installed Microsoft®'s DirectX 9.0 or later and use the Windows Media Player 11.0 or later to play the AVI filed recorded by the Device.

Connecting the AC power adapter with Power Input connector of data cable. Then according to the practical local power voltage to adjust the power switch, and connect the power cord with adapter and power outlet.

Make sure that your Internet Explorer is version 6.0 or later. If you are experiencing problems, try upgrading to the latest version of Microsoft’s Internet Explorer from the Microsoft webpage.

Go to C:\Windows\Downloaded Program Files and check to see if there is an entry for the file "IPCamera Control". The status column should show "Installed". If the file is not listed, make sure your Security Settings in Internet Explorer are configured properly and then try reloading the device’s home page. Most likely, the ActiveX control did not download and install correctly. Check your Internet Explorer security settings and then close and restart Internet Explorer. Try to browse and log in again.

The ICA-M220/M220W can send JPEG/AVI files via FTP, SMTP and SD care when motion detected.

Please installed Microsoft®’s DirectX 9.0 or later and use the Windows Media Player 11.0 or later to play the AVI filed recorded by the Device.

Maybe NAT router does not support UPnP function. Please check user’s manual of router and turn on UPnP function.