FAQs

Please launch IE browser and click on "Tools" > "Internet Options".


In "Temporary Internet file", click on "Delete Files".


Please click "OK" to confirm deletion.


Re-open IE browser and access to the device. You will this time be prompt newer version of ActiveX control. After installation, you should see the new version installed.

Due to every IP camera will provide different image to NVR and also request different bandwidth. So, when the IP cameras connected, you can check the IP camera connection status in NVR web page to adjust the IP camera configuration. The maximum aggregated bandwidth for NVR-810/NVR-1610 is 30Mbps (including incoming/outgoing bandwidth). When the bandwidth is over 30Mbps, recording frame rate will be reduced. When this situation happened, you may configure the connected IP camera settings on NVR to reduce the system loading.

Make sure that your Internet Explorer is version 6.0 or later. If you are experiencing problems, try upgrading to the latest version of Microsoft’s Internet Explorer from the Microsoft webpage.

The ICA-3550V can send JPEG/AVI files via FTP, SAMBA, and email when motion is detected.

The default user name and password are both "admin".

Maybe NAT router does not support UPnP function. Please check user’s manual of router and turn on UPnP function.

Maybe NAT router does not support UPnP function. Please check user’s manual of router and turn on UPnP function.