FAQs

Two channels (e.g., CH1 and CH2) are divided into a group sequentially and adopt the same resolution decoding. The supported resolution of two cameras must be the same. For example, when CH1 camera’s resolution is AHD 1080p and CH2 camera’s resolution is 960H, it is not recommended.

Default Gateway and DNS server address should be set up correctly. If FTP does not work properly, ask your ISP or network administrator about the transferring mode of FTP server.

Maybe NAT router does not support UPnP function. Please check user’s manual of router and turn on UPnP function.

You can use the camera utility which is contained on the User’s Manual CD to search the ICA-5260V on your network.

You can use the IP Utility which can be downloaded from PLANET website to search the ICA-E3550V/ICA-E5550V on your network.

When a PC connects to network camera for the first time, a pop-up Security Warning window will appear asking you to download ActiveX Controls. When using Windows XP, or Vista, log on with an appropriate account that is authorized to install applications.
Network congestion may prevent the image screen from appearing quickly. You may choose lower resolution to reduce the required bandwidth.

Please check the following below:

• Might be the firewall. Check the Internet firewall with your system or network administrator. The firewall may need to have some settings changed in order for the device to be accessible outside your LAN.
• Make sure that the device isn’t conflicting with any other web server running on your LAN.
• Check the configuration of the router settings to allow the device to be accessed outside your local LAN.
• Check the bandwidth of Internet connection. If the Internet bandwidth is lower than target bit rate, the video streaming will not work correctly.