FAQs

To press the F-2 button over 5 seconds at the camera body. Then all of setting include network parameters will back to factory defaults.

Please follow the steps below ：
1)Your connection to the device does not have enough bandwidth to support a higher frame rate for the streamed image size. Try reducing the video streaming size to 160x120 or 320x240 and/or disabling audio.
2)Audio will consume 32 kbps. Disable audio to improve video. Your Internet connection may not have enough bandwidth to support streaming audio from the device.

Default Gateway and DNS server address should be set up correctly. If FTP does not work properly, ask your ISP or network administrator about the transferring mode of FTP server.

Maybe NAT router does not support UPnP function. Please check user’s manual of router and turn on UPnP function.

Regarding this detail descriptions, it is suggested to download the product FAQ: ftp://ftp.planet.com.tw/ and read the documentation for more understandings, thank you.

Please follow the steps below ：
1)Default Gateway and DNS server address should be set up correctly.
2)If FTP does not work properly, ask your ISP or network administrator about the transferring mode of FTP server

Please follow the steps below:
1. Remove the power and Ethernet cable.
2. Take an electronic wire, plug one side of the wire into "Default" and the other side into "GND" on the terminal block as shown in the picture below:

3. Connect power to the camera again. It takes around 30 seconds to boot the camera.
4. Remove the wire and plug in the Ethernet cable after the camera finishes booting.
5. Use the IPInstaller utility to search your ICA-3550V.
6. Re-login the camera using the default IP (http://192.168.0.20). Username: admin, password: admin