FAQs

To press the F-2 button over 5 seconds at the camera body. Then all of setting include network parameters will back to factory defaults.

Network may have trouble. Confirm the parameters and connections of the device.

Please follow the steps below:

1) Your connection to the device does not have enough bandwidth to support a higher frame rate for the streamed image size. Try reducing the video streaming size to 160 x 120 or 320 x 240 and disable audio.

2) Audio will consume 32 kbps. Disable audio to improve video. Your Internet connection may not have enough bandwidth to support streaming audio from the device.

The ICA-M220/M220W can support maximum to 8G SDHC card (class 2).

Maybe NAT router does not support UPnP function. Please check user’s manual of router and turn on UPnP function.

Make sure that your Internet Explorer is version 6.0 or later. If you are experiencing problems, try upgrading to the latest version of Microsoft's Internet Explorer from the Microsoft webpage.

That because the system with the newer video formats, and the PC need to install the newer DC Viewer software to appear the video on PC properly.
Please go to "Control Panel -> Add or Remove Programs" to remove old DC Viewer software at first. Then connect to IP camera via web browser and it will prompt to install the new DC Viewer software in to PC.