FAQs

Please follow the steps below:

1. Default Gateway and DNS server address should be set up correctly.
   
2. If FTP does not work properly, ask your ISP or network administrator about the transferring mode of FTP server

The maximum number of users is limited to 5. However, it also depends on the total bandwidth accessed to this device from clients.

The device is used indoors only.

User name = admin and password = admin. Note that it’s all case sensitive.

The device uses Category 5 UTP cable allowing 10 and 100BASE-TX networking.

If a firewall exists on the network, port 80 is open for ordinary data communication. The HTTP port and RTSP port need to be opened on the firewall or NAT router.

Please follow the steps below:

1. Power on the camera and wait a while until the boot procedure is finished.
   
2. Press the hardware reset button for over 10 seconds, and release it.
   
3. Camera will reboot and restore to the factory default setting. The default user name and password are both admin.