FAQs

Press and hold the reset button over 3 seconds, and then the system will reboot automatically. After restarting, the password is restored to factory default.

Please follow the steps below:
1) Default Gateway and DNS server address should be set up correctly.
2) If FTP does not work properly, ask your ISP or network administrator about the transferring mode of FTP server.

The control icons on the tool bar display automatically based on IP camers’ function.

Please install Microsoft®’s DirectX 9.0 or later and use the Windows Media Player 11.0 or later to play the AVI file recorded by the device.

There is no RAID supported in NVR-915/NVR-1615.

No, the camera must work with AHD DVR supporting 1080n resolution.

It needs about two minutes to stop recording procedure. Please wait for two minutes later and then run unmount SD card.