FAQs

Please check the following below:

• Might be the firewall. Check the Internet firewall with your system or network administrator. The firewall may need to have some settings changed in order for the device to be accessible outside your LAN.
• Make sure that the device isn’t conflicting with any other web server running on your LAN.
• Check the configuration of the router settings to allow the device to be accessed outside your local LAN.
• Check the bandwidth of Internet connection. If the Internet bandwidth is lower than target bit rate, the video streaming will not work correctly.

Check IP address of device by using the PLANET Smart Discovery Lite program or UPnP Discovery, or restoring the device to default setting.

The ICA-W3250V supports a maximum of 10 concurrent users.

The ICA-W3250V can send JPEG/AVI files via FTP, email, SAMBA and micro SD card when motion is detected.

Maybe NAT router does not support UPnP function. Please check user’s manual of router and turn on UPnP function.

When a PC connects to network camera for the first time, a pop-up Security Warning window will appear asking you to download ActiveX Controls. When using Windows XP, or Vista, log on with an appropriate account that is authorized to install applications.
Network congestion may prevent the image screen from appearing quickly. You may choose lower resolution to reduce the required bandwidth.

Go to "C:\Windows\Downloaded Program Files" and check to see if there is an entry for the file "Web Watch2 Control". The status column should show "Installed". If the file is not listed, make sure your Security Settings in Internet Explorer are configured properly and then try reloading the device’s home page. Most likely, the ActiveX control was not downloaded and was not installed correctly. Check your Internet Explorer security settings and then close and restart Internet Explorer. Try to browse and log in again.