FAQs

Default Gateway and DNS server address should be set up correctly. If FTP does not work properly, ask your ISP or network administrator about the transferring mode of FTP server.

Please execute "Save & Reboot" function of “System” to take effect after changing settings of camera.

P2P is a new function and reserved for usage in the future. The function is not available now.

Yes, the ICA-E3550V/ICA-E5550V can be remotely viewed via iPhone and Android Phone.

You can use the IP Utility which can be downloaded from PLANET website to search the ICA-E3550V/ICA-E5550V on your network.

Please refer to the process below:

1. Choose a verified player (PacketVideo, VLC media player or RealPlayer currently).
   
2. Use the following default URL to access: rtsp://IP-Address/v3

To recover the default IP address and password, please follow the steps below:

1. Remove the power and Ethernet cable. Press and hold the button as shown in the picture below.
   
   
2. Power on the camera. Don't release the button during the system booting.
   
3. It will take around 30 seconds to boot the camera.
   
4. Release the button when camera finishes process.
   
5. Re-login the camera using the default IP (http://192.168.0.20); username: admin and password: admin
   
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