FAQs

The device is not weatherproof and can be used for outdoors.

Just click the link in the message box and it will download the software and install it automatically.

1. Network may have trouble. Confirm the parameters and connections of the device.

2. Maybe username or password is wrong.

Use the operating system of the selected language.
Set the Encoding or the Character Set of the selected language on the Internet Explorer.

Please follow the steps below ：
1)Check and confirm that the DC power adaptor, included in packaged, is used. Secure the power connector and re-power it on again.
2)If the problem is not solved, the device might be faulty. Contact your dealer for further help.

Please follow the steps below ：

1. Check and confirm that the DC power adaptor, included in packaged, is used. Secure the power connector and re-power it on again.
   
2. If the problem is not solved, the device might be faulty. Contact your dealer for further help.

You can find “Forget Password?” on the right side of password input. Click it and input your account name, system will mail new password to your mail box for your account registration.