FAQs

Please follow the steps below:

1. Default gateway and DNS server address should be set up correctly.
   
2. If FTP does not work properly, ask your ISP or network administrator about the transferring mode of FTP server

The RTSP command: rtsp://servername:rtsp port/stander/livestream/0/0
Note. 0=Main stream; 1=Sub stream
E.g. rtsp://192.168.0.20:554/stander/livestream/0/1

The Snapshot command: http://servername/cgi-bin/snapshot?channel=0
Note. 0=Main stream; 1=Sub stream
E.g. http://192.168.0.20/cgi-bin/snapshot?channel=0

The maximum number of users is limited to 20. However, it also depends on the total bandwidth accessed to this device from clients. Therefore, the actual number of connected clients varies depending on streaming mode, settings of resolution, codec type, frame rate and bandwidth. Obviously, the performance of the each connected client will slow down when many users are logged on.

No, it can’t as it is not weatherproof.

Make sure the RJ45 cable is properly connected to the PoE switch. Try to re-plug the cable.

The device uses Category 5 UTP cable allowing 10/100BASE-TX networking within 100 meters.