FAQs

Go to C:\Windows\Downloaded Program Files and check to see if there is an entry for the file "IPCamera Control". The status column should show “Installed”. If the file is not listed, make sure your Security Settings in Internet Explorer are configured properly and then try reloading the device’s home page. Most likely, the ActiveX control was not downloaded and installed correctly. Check your Internet Explorer security settings and then close and restart Internet Explorer. Try to browse and log in again.

Please follow the steps below:

1. Your connection to the device does not have enough bandwidth to support a higher frame rate for the streamed image size. Try reducing the video streaming size to 160 x 120 or 320 x 240 and disable audio.
   
2. Audio will consume 32 kbps. Disable audio to improve video. Your Internet connection may not have enough bandwidth to support streaming audio from the device.

Please follow the steps below:

1. Default gateway and DNS server address should be set up correctly.
   
2. If FTP does not work properly, ask your ISP or network administrator about the transferring mode of the FTP server.

Please install Microsoft®’s DirectX 9.0 or later and use the Windows Media Player 11.0 or later to play the AVI file recorded by the Device.

To unmount SD card, you’ll have to wait for about two minutes in which time the recording will completely come to a halt.

Please go to Focus and press Auto Focus to adjust the focus automatically. If the image is already bad, you could press Focus/Zoom to adjust the focus manually.

The RTSP command: rtsp://IP/media/media.amp?streamprofile=Profile1.
If user wants to play profile 2, please input "Profile2".