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That because the system with the newer video formats, and the PC need to install the newer DC Viewer software to appear the video on PC properly.
Please go to "Control Panel -> Add or Remove Programs" to remove old DC Viewer software at first. Then connect to IP camera via web browser and it will prompt to install the new DC Viewer software in to PC.
Please follow the steps below ：
1)Re-power the device if cannot find the unit within 1 minutes.
2)Do not connect ICA-4200V over a router. IPWizard program cannot detect device over a router.
3)If IP address is not assigned to the PC which running IPWizard program, then IPWizard program cannot find device. Make sure that IP address is assigned to the PC properly.
4)Antivirus software on the PC might interfere with the setup program. Disable the firewall of the antivirus software during setting up this ICA-4200V.
5)Check the firewall setting of your PC or Notebook.
1. Wrong power line frequency makes image flicker. Make sure the 50 or 60Hz format of your device is available.
2. If the object is dark, the image flicker will appear. Make the condition around the Camera brighter.
Check IP address of device by using PLANET Smart Discovery Lite program or by UPnP discovery or set the device to default by reset button.
There could be two causes:
1. Wrong power line frequency makes images flicker. Make sure the NTSC or PAL format of your ICA-500.
2. If the object is dark, the image will flicker. Make the condition around the ICA-500 brighter.
Please follow the steps below ：
1)Re-power the device if cannot find the unit within 1 minutes.
2)Do not connect ICA-HM351 over a router. IPWizard program cannot detect device over a router.
3)If IP address is not assigned to the PC which running IPWizard program, then IPWizard program cannot find device. Make sure that IP address is assigned to the PC properly.
4)Antivirus software on the PC might interfere with the setup program. Disable the firewall of the antivirus software during setting up this ICA-HM351.
5)Check the firewall setting of your PC or Notebook.
Make sure that your Internet Explorer is version 6.0 or later. If you are experiencing problems, try upgrading to the latest version of Microsoft’s Internet Explorer from the Microsoft webpage.
