FAQs


Product Category
Keyword
A :

The video images might be noisy if the device is located in a very low light environment. Make the condition around the camera brighter or turn the White-light LED on.

A :

The video images might be noisy if the ICA-500 is located in a very low light environment. Make the condition around the ICA-500 brighter.

A :

Make sure that your Internet Explorer is version 6.0 or later. If you are experiencing problems, try upgrading to the latest version of Microsoft’s Internet Explorer from the Microsoft webpage.

A :

Maybe NAT router does not support UPnP function. Please check user’s manual of router and turn on UPnP function.

A :

Please install Microsoft®’s DirectX 9.0 or later and use the Windows Media Player 11.0 or later to play the AVI file recorded by the Device.

A :

Make sure that your Internet Explorer is version 11. If you are experiencing problems, try adding the camera’s IP address to the IE11’s compatible list.

A :

The LED illuminators used on CAM-IR15/CAM-IR30 are harmless, like any light source, should not be directly stared at.

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