FAQs

The maximum number of users is limited to 20. However, it also depends on the total bandwidth accessed to this device from clients. Therefore, the actual number of connected clients varies depending on streaming mode, settings of resolution, codec type, frame rate and bandwidth. Obviously, the performance of each connected client will slow down when many users are logged on.

No, it can’t as it is not weatherproof.

Make sure the RJ45 cable is properly connected to the PoE switch. Try to re-plug the cable.

The device uses Category 5 UTP cable allowing 10/100BASE-TX networking within 100 meters.

If a firewall exists on the network, port 80 is open for ordinary data communication. The HTTP port and RTSP port need to be opened on the firewall or NAT router.

Follow the steps below.

1. Remove power, and press and hold the button in the back of IP camera.
   
2. Power on the camera. Don’t release the button during the system booting.
   
3. It will take around 30 seconds to boot the camera.
   
4. Release the button when the camera finishes the process.
   
5. Re-login the camera using the default IP (http://192.168.0.20), and username (admin) and password (admin).

Check the IP address of the device by using the PLANET IP Wizard II program or by UPnP discovery or set the device to default by the Reset button.