FAQs

Please follow the steps below:

1. Re-power the device if cannot be found within 1 minute.
   
2. Do not connect the ICA-M4320P over a router as IPWizard II program cannot detect the device over the router.
   
3. If the IP address is not assigned to the PC running IPWizard II program, then IPWizard II program cannot find the device. Make sure that the IP address is assigned to the PC properly.
   
4. Antivirus software on the PC might interfere with the setup program. Disable the firewall of the antivirus software during setting up this ICA-M4320P.
   
5. Check the firewall setting of your PC or notebook.

Make sure that your Internet Explorer is version 11. If you are experiencing problems, try adding the camera’s IP address to the IE11’s compatible list.

Maybe the NAT router does not support the UPnP function. Please check user’s manual of router and turn on the UPnP function.

Maybe too many IP cameras have been installed on the LAN, and then the NAT router is out of resource to support more cameras. You could turn off and on the NAT router to clear the out-of-date information inside the router.

Go to C:\Windows\Downloaded Program Files and check to see if there is an entry for the file "IP Camera Control". The status column should show "Installed". If the file is not listed, make sure your Security Settings in Internet Explorer are configured properly and then try reloading the device’s home page. Most likely, the ActiveX control was not downloaded and installed correctly. Check your Internet Explorer security settings and then close and restart Internet Explorer. Try to browse and log in again.

Please follow the steps below:

1. Your connection to the device does not have enough bandwidth to support a higher frame rate for the streamed image size. Try reducing the video streaming size to 160 x 120 or 320 x 240 and disable audio.
   
2. Audio will consume 32 kbps. Disable audio to improve video. Your Internet connection may not have enough bandwidth to support streaming audio from the device.

Please follow the steps below:

1. Default gateway and DNS server address should be set up correctly.
   
2. If FTP does not work properly, ask your ISP or network administrator about the transferring mode of the FTP server.