Corporate APP
Regarding this detail descriptions, it is suggested to download the product FAQ: ftp://ftp.planet.com.tw/IP Surveillance and read the documentation for more understandings, thank you.
1. Your connection to the device does not have enough bandwidth to support a higher frame rate for the streamed image size. Try reducing the video streaming size to 160x120 or 320x240 and/or disabling audio.
2. Audio will consume 32 kbps. Disable audio to improve video. Your Internet connection may not have enough bandwidth to support streaming audio from the device.
The device is not weatherproof, so it cannot be used outdoors.
Due to ICA-HM230 does not built-in speed dome motor, so it can not continue pan 360 degree. However, it supports auto-tour for continuously circle up to 355 degrees with 7 levels of speed where it should be enough to monitor all around the corner.
Regarding this detail descriptions, it is suggested to download the product FAQ: ftp://ftp.planet.com.tw/IP Surveillance and read the documentation for more understandings, thank you.
1. Default Gateway and DNS server address should be set up correctly.
2. If FTP does not work properly, ask your ISP or network administrator about the transferring mode of FTP server.
Please follow the steps below:
1) Check whether the DC power adaptor, included in the package, is used. Secure the power connector and re-power it on.
2) If the problem is not solved, the device might be faulty. Contact your dealer for further help.
