FAQs

Your connection to the device does not have enough bandwidth to support a higher frame rate for the streamed image size. Try reducing the video streaming size to minimal value.

Please follow the steps below:

1. Default Gateway and DNS server address should be set up correctly.
   
2. If FTP does not work properly, ask your ISP or network administrator about the transferring mode of FTP server

Please execute "Save & Reboot" function of "System" to take effect after changing settings of camera.

Follow the steps below:

1. Power on the camera. Wait for 2 minutes until it is ready.
   
2. Press and hold the hardware reset button for at least 5 seconds or until the Power LED lights are off, and then release the button.
   
3. It will take around 2 minutes to boot the camera.

Yes, the ICA-E6260 can be remotely viewed via iPhone and Android Phone.

ISMP Mobile Client for Android:
https://play.google.com/store/apps/details?id=ismp.android.mobileclient&hl=zh_TW

ISMP Mobile Client for iOS:
https://itunes.apple.com/us/app/ismp-mobile-client/id814924573?mt=8

Check IP address of device by using PLANET Smart Discovery Lite program or by UPnP discovery or set the device to default by reset button.

Make sure that your Internet Explorer is version 11. If you are experiencing problems, try adding the camera’s IP address to the IE11’s compatible list.