FAQs


Product Category
Keyword
A :

Please installed Microsoft®’s DirectX 9.0 or later and use the Windows Media Player 11.0 or later to play the AVI filed recorded by the Device.

A :

Maybe NAT router does not support UPnP function. Please check user’s manual of router and turn on UPnP function.

A :

Check IP address of device by using the IPWizard program or by UPnP discovery. Or set the device back to factory default by Reset button.

A :

Make sure that your Internet Explorer is version 6.0 or later. If you are experiencing problems, try upgrading to the latest version of Microsoft’s Internet Explorer from the Microsoft webpage.

A :

Go to C:\Windows\Downloaded Program Files and check to see if there is an entry for the file “IPCamera Control”. The status column should show “Installed”. If the file is not listed, make sure your Security Settings in Internet Explorer are configured properly and then try reloading the device’s home page. Most likely, the ActiveX control did not download and install correctly. Check your Internet Explorer security settings and then close and restart Internet Explorer. Try to browse and log in again.

A :

Due to ICA-HM230 does not built-in speed dome motor, so it can not continue pan 360 degree. However, it supports auto-tour for continuously circle up to 355 degrees with 7 levels of speed where it should be enough to monitor all around the corner.

A :

Yes, ICA-HM230 PoE interface has followed standard IEEE802.3af, so you can connect to any 802.3af PoE PSE Switch directly.

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