FAQs

Go to C:\Windows\Downloaded Program Files and check to see if there is an entry for the file "IPCamera Control". The status column should show "Installed". If the file is not listed, make sure your Security Settings in Internet Explorer are configured properly and then try reloading the device’s home page. Most likely, the ActiveX control did not download and install correctly. Check your Internet Explorer security settings and then close and restart Internet Explorer. Try to browse and log in again.

PLANET ICA-550W does support web-based mail with SMTP mail server. Please reference the below tips for avoiding failure delivery:
1.Free email account only support web based email without SMTP service.
2.Some e-mail servers reject to receive the e-mails from unknown SMTP servers.
3.Some of SMTP servers require SSL authentication. (i.e. G-mail)
4.Some of email servers recognize that the sending is a junk email.
5.Some of email servers recognize the ICA-550W as blaster if the notification emails are sent frequently.
6.Some of SMTP servers only accept the connections from the same domain.
7.Some of e-mail servers limit max size of e-mail attachments.


***Traditional E-mail data flow
Mail Client SW <----> SMTP/POP3 Server --->.... ---> SMTP/POP3 Server--> Mail Client SW

***Web E-mail data flow
E-mail sending/receiving in Web Browser <---> Web Server ---> SMTP/POP3 Server --->.... ---> SMTP/POP3 Server--> Mail Client SW

1. Wrong power line frequency makes images flicker. Make sure the 50 or 60Hz format of your device.
2. If the object is dark, the image will flicker. Make the condition around the Camera brighter.

Yes, it is weatherproof, and can be installed outdoors.

The maximum number of users is limited to 3. However, it also depends on the total bandwidth accessed to this device from clients. The maximum data throughput of the device is around 20~25Mbps for UDP mode and 10Mbps for HTTP mode. Therefore, the actual number of connected clients is varying by streaming mode, settings of resolution, codec type, frame rate and bandwidth. Obviously, the performance of the each connected client will slow down when many users are logged on.

To recover the default IP address and password, please follow the following steps.
(1) Remove power, and press and hold the button in the back of IP CAMERA.
(2) Power on the camera. Don’t release the button during the system booting.
(3) It will take around 30 seconds to boot the camera.
(4) Release the button when camera finishes proceed.
(5) Re-login the camera using the default IP (http://192.168.0.20), and username (admin), password (admin).

ICA-HM101 series use Iron plate of back becomes to heat sink, avoid high temperature result in unit crashing.