FAQs

If a firewall exists on the network, port 80 is open for ordinary data communication. The HTTP port and RTSP port need to be opened on the firewall or NAT router.

Follow the steps below.
1.Restore the factory default setting by press pressing and holding down more than 3 seconds on the device.
Reconfigure the device.

Check IP address of device by using the PLANET IP Wizard II program or by UPnP discovery or set the device to default by Reset button.

1. Re-power the device if cannot find the unit within 1 minutes.
2. Do not connect device over a router. PLANET IP Wizard II program cannot detect device over a router.
3. If IP address is not assigned to the PC which running PLANET IP Wizard II program, then PLANET IP Wizard II program cannot find device. Make sure that IP address is assigned to the PC properly.
4. Antivirus software on the PC might interfere with the setup program. Disable the firewall of the antivirus software during setting up this device.
5. Check the firewall setting of your PC or Notebook.

Make sure that your Internet Explorer is version 6.0 or later. If you are experiencing problems, try upgrading to the latest version of Microsoft’s Internet Explorer from the Microsoft webpage.

Please connect the A/V cable attached in packaging to A/V Out jack, and connect yellow jack with TV monitor or VCR.

1. Default Gateway and DNS server address should be set up correctly.
2. If FTP does not work properly, ask your ISP or network administrator about the transferring mode of FTP server.