FAQs

Make sure that your Internet Explorer is version 11. If you are experiencing problems, try adding the camera’s IP address to the IE11’s compatible list.

Please installed Microsoft®'s DirectX 9.0 or later and uses the Windows Media Player 11.0 or later to play the AVI filed recorded by the Device.

Please follow the steps below:
1. Restore the factory default setting by pressing and holding down the device button for more than 3 seconds.
2. Reconfigure the device.

Please install Microsoft®’s DirectX 9.0 or later and use the Windows Media Player 11.0 or later to play the AVI file recorded by the Device.

Please follow the steps below:

1. When the PC connects to Internet camera for the first time, a pop-up Security Warning window will appear to enable to download ActiveX control. When using Windows XP, or Vista, log on with an appropriate account that is authorized to install applications.
   
2. Network congestion may prevent the Image screen from appearing quickly. You may choose lower resolution to reduce the required bandwidth.

Check IP address of device by using the PLANET IPWizard II program or by UPnP discovery. Or set the device back to factory default by Reset button.

Make sure that your Internet Explorer is version 6.0 or later. If you are experiencing problems, try upgrading to the latest version of Microsoft’s Internet Explorer from the Microsoft webpage.