FAQs


Product Category
Keyword
A :

Check the IP address of the device by using the PLANET IP Wizard II program or by UPnP discovery or set the device to default by resetting the button.

A :

To unmount SD card, you’ll have to wait for about two minutes in which time the recording will completely come to a halt.

A :

Set up the IE security settings or configure the individual settings to allow downloading and scripting of ActiveX control.

A :

Make sure that your Internet Explorer is version 6.0 or later. If you are experiencing problems, try upgrading to the latest version of Microsoft’s Internet Explorer from the Microsoft webpage.

A :

Your connection to the device does not have enough bandwidth to support a higher frame rate for the streamed image size. Try reducing the video streaming size to 352x240 or 160x128 and/or disabling audio.
Audio will consume 32 kbps. Disable audio to improve video. Your Internet connection may not have enough bandwidth to support streaming audio from the device.

A :

Make sure that your Internet Explorer is version 6.0 or later. If you are experiencing problems, try upgrading to the latest version of Microsoft’s Internet Explorer from the Microsoft webpage.

A :

Please go to Focus and press Auto Focus to adjust the focus automatically. If the image is already bad, you could press Focus/Zoom to adjust the focus manually.

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