FAQs

The Snapshot command: http://servername/cgi-bin/snapshot?channel=0
Note. 0=Main stream; 1=Sub stream
E.g. http://192.168.0.20/cgi-bin/snapshot?channel=0

Your connection to the device does not have enough bandwidth to support a higher frame rate for the streamed image size. Try reducing the video streaming size to minimal value.

Set up the IE security settings or configure the individual settings to allow downloading and scripting of ActiveX control.

Make sure that your Internet Explorer is version 11. If you are experiencing problems, try adding the camera’s IP address to the IE11’s compatible list.

Please follow the steps below:

1. Download and install the search tool: IP Finder II.
   http://www.planet.com.tw/en/product/images/48630/UT-IP%20Finder%20II_v1.0.zip
   
2. Check the IP address of the device by using PLANET IP Finder II program.

Please follow the steps below:

1. When the PC connects to Internet camera for the first time, a pop-up Security Warning window will appear to enable to download ActiveX control. When using Windows XP, or Vista, log on with an appropriate account that is authorized to install applications.
   
2. Network congestion may prevent the Image screen from appearing quickly. You may choose lower resolution to reduce the required bandwidth.

Please follow the steps below:

1. Default gateway and DNS server address should be set up correctly.
   
2. If FTP does not work properly, ask your ISP or network administrator about the transferring mode of FTP server