FAQs

Go to C:\Windows\Downloaded Program Files and check to see if there is an entry for the file "IPCamera Control". The status column should show "Installed". If the file is not listed, make sure your Security Settings in Internet Explorer are configured properly and then try reloading the device’s home page. Most likely, the ActiveX control did not download and install correctly. Check your Internet Explorer security settings and then close and restart Internet Explorer. Try to browse and log in again.

The IVS-H125 supports PLANET Media Converter Chassis; it can easily fit to PLANET Media Convert Chassis model: MC-700, MC-1500 and MC-1500R. Please follow the steps below:
1. Remove and clear all the connections on the rear side of the IVS-H125.
2. Connect the powered analog camera to IVS-H125.
3. Carefully slide in the module until it is fully and firmly fitted into the slot of the chassis.
4. Once the Media Converter Chassis powered, the IVS-H125 power LED should turns on steady.

5. Connect an Ethernet cable to the LAN socket located on the IVS-H125’s panel and attach it to the network.

You may use the default username and password. For example, username: admin, password: admin. After hold the reset button for factory default.

1. Re-power on the device if it cannot be found within 1 minute.
2. Do not connect device over a router because PLANET IP Wizard II program cannot detect device over the router.
3. If IP address is not assigned to the PC which runs PLANET IP Wizard II program, then PLANET IP Wizard II program cannot find the device. Make sure that IP address is assigned to the PC properly.
4. Antivirus software on the PC might interfere with the setup program. Disable the firewall of the antivirus software during setting up this device.
5. Check the firewall setting of your PC or Notebook.

1. Default Gateway and DNS server address should be set up correctly.
2. If FTP does not work properly, ask your ISP or network administrator about the transferring mode of FTP server.

The video images might be noisy if the device is located in a very low light environment. Make the environment around the camera brighter or turn the red-light LED on.

Because the ICA-1200 series needs about two minutes to stop recording procedure. So, after about two minutes later, you can start unmounting SD card.