FAQs

Regarding this detail descriptions, it is suggested to download the product and read the documentation for more understandings, thank you.

Please follow the steps below:

1. The traffic of the network and the object of the image affect the frame rate. The network congestion causes frame rate to slow down than the setting.
   
   2. Check the bandwidth of internet connection. If the internet bandwidth is lower than target bit rate, the video streaming will not work correctly.
      
      3. Ethernet switching hub can smooth the frame rate.
      » Link

Go to C:\Windows\Downloaded Program Files and check to see if there is an entry for the file "IPCamera Control". The status column should show “Installed”. If the file is not listed, make sure your Security Settings in Internet Explorer are configured properly and then try reloading the device’s home page. Most likely, the ActiveX control was not downloaded and installed correctly. Check your Internet Explorer security settings and then close and restart Internet Explorer. Try to browse and log in again.

Regarding this detail descriptions, it is suggested to download the product FAQ as below, and read the documentation for more understandings, thank you.

Regarding this detail descriptions, it is suggested to download the product and read the documentation for more understandings, thank you.

Maybe NAT router does not support UPnP function. Please check user’s manual of router and turn on UPnP function.

Please follow the steps below:

1. Your connection to the device does not have enough bandwidth to support a higher frame rate for the streamed image size. Try reducing the video streaming size to 160 x 120 or 320 x 240 and disable audio.
   
2. Audio will consume 32 kbps. Disable audio to improve video. Your Internet connection may not have enough bandwidth to support streaming audio from the device.