FAQs

Please follow the steps below:

1. Re-power the device if cannot be found within 1 minute.
   
2. Do not connect the ICA-M4320P over a router as IPWizard II program cannot detect the device over the router.
   
3. If the IP address is not assigned to the PC running IPWizard II program, then IPWizard II program cannot find the device. Make sure that the IP address is assigned to the PC properly.
   
4. Antivirus software on the PC might interfere with the setup program. Disable the firewall of the antivirus software during setting up this ICA-M4320P.
   
5. Check the firewall setting of your PC or notebook.

The ICA-501 supports 10 concurrent users.

‘Auto search’ function only works on IP Cameras located on local area network.

Maybe NAT router does not support UPnP function. Please check user’s manual of router and turn on UPnP function.

Make sure that your Internet Explorer is version 11. If you are experiencing problems, try adding the camera’s IP address to the IE11’s compatible list.

The ICA-501 provides 64 preset points.

• Supported IP Camera


• Supported Planet Analog Camera
CAM-IR442 / CAM-BX42 / CAM-IVP52 / CAM-IVP52V / CAM-IR552 / CAM-IR138 / CAM-VP38 / CAM-IR338 / CAM-DM33 / CAM-ISD48 / CAM-BX53

• Configuration

Note: We will keep update the compatible list of PLANET cameras with other brands on our website in the future.