FAQs

There are two situation in this case:
1. Black screen
1) If the place where IP camera is installed is too dark, try to add some lights when possible.
2) Check if there’s anything covering the lens.
3) Upgrade the latest firmware to this camera and clear the cookie of the IE.

2. Blank screen
1) Try to adjust the image protocol from RTSP to HTTP in the “Client setting” page
2) In the Windows 7 OS, it maybe the firewall block the RTSP stream, please try to disable the firewall.
3) Try to upgrade the latest firmware, after update successful, please follow the instruction as below to re-install the Active X.
 Go to the C:\WINDOWS\ SysWOW64, if you use the XP or x86 OS, please go to the C:\WINDOWS\system32.

 Find the SStreamVideo folder and delete it, if the system remind you can’t delete this folder, please close the IE and use the task manager to confirm no IE task in the column, then reopen the IE and click the Active X remind message to re-install the Active X.
If the problem is not solved, please feel free to contact us.

Please follow the steps below:

1. Default Gateway and DNS server address should be set up correctly.
   
2. If FTP does not work properly, ask your ISP or network administrator about the transferring mode of FTP server

Maybe the NAT router does not support the UPnP function. Please check user’s manual of router and turn on the UPnP function.

The ICA-501 can send video files via FTP / SMTP when event detected.

Please follow the steps below ：
1) Restore the factory default setting by press pressing and holding down more than 5~10 seconds on the device.
2) The default username and password is admin/admin, default IP is 192.168.0.20, please use the utility IP Finder to search the IP camera, if your network have DHCP server, the IP maybe be change to different network subnet.
3) Reconfigure the device.

The maximum number of users is limited to 2. However, it also depends on the total bandwidth accessed to this device from clients. The maximum data throughput of the device is around 20~25Mbps for UDP mode and 10Mbps for HTTP mode. Therefore, the actual number of connected clients is varying by streaming mode, settings of resolution, codec type, frame rate and bandwidth. Obviously, the performance of the each connected client will slow down when many users are logged on.

Maybe too many IP cameras have been installed on the LAN, and then the NAT router is out of resource to support more cameras. You could turn off and on the NAT router to clear the out-of-date information inside the router.