FAQs

For our NVR, there are two ports need to be forward, which is web port 80 and streaming port 9877. If necessary, it can be change in "Network setting" page.

ICA-HM101 series use Iron plate of back becomes to heat sink, avoid high temperature result in unit crashing.

1. Default Gateway and DNS server address should be set up correctly.
2. If FTP does not work properly, ask your ISP or network administrator about the transferring mode of FTP server.

Maybe NAT router does not support UPnP function. Please check user’s manual of router and turn on UPnP function.

Make sure that your Internet Explorer is version 6.0 or later. If you are experiencing problems, try upgrading to the latest version of Microsoft’s Internet Explorer from the Microsoft webpage.

Username = admin and password = admin.
Note that it’s all case sensitivity.

Check and confirm that the DC power adaptor, included in packaged, is used. Secure the power connector and re-power it on again.