FAQs

Please follow the instruction to check the connection as below:
1) Check the connection between IP camera and RS-485 peripherals.
2) Check the polarity (+ / -) of RS-485 connection. Switch them may help.
3) RS-485 signal may fail to transmit if the cable connection is longer than 1500 meters.
4) Check RS-485 peripheral’s site ID number.
5) If you’re using custom RS-485 commands, make sure the commands you provided is correct.
If all solutions provided above won’t help, contact your dealer of purchase for help.

Please follow the steps below:

1. When the PC connects to Internet camera for the first time, a pop-up Security Warning window will appear to download ActiveX Controls. When using Windows XP, or Vista, log on with an appropriate account that is authorized to install applications.
   
2. Network congestion may prevent the Image screen from appearing quickly. You may choose lower resolution to reduce the required bandwidth.

Yes, it is weatherproof, and can be installed outdoors.

Yes, the fisheye ICA-HM830/830W/835 series supports view by iPhone and Android Phone. Please use your iPhone or Android Phone’s browser, and key-in the ICA-HM830/830W/835 IP address, then you will view the ICA-HM830/830W/835 video screen.

Go to C:\Windows\Downloaded Program Files and check to see if there is an entry for the file “Web Watch2 Control”. The status column should show “Installed”. If the file is not listed, make sure your Security Settings in Internet Explorer are configured properly and then try reloading the device’s home page. Most likely, the ActiveX control did not download and install correctly. Check your Internet Explorer security settings and then close and restart Internet Explorer. Try to browse and log in again.

Yes, the ICA-HM127 can installed in the ICA-BOX30, due to the ICA-HM127 DC jack use plug B and the DC supply connector for the ICA-BOX30 is plug C, you have to prepare one adapter for plug B to plug C yourself.

Set up the IE security settings or configure the individual settings to allow downloading and scripting of ActiveX controls.