FAQs


Product Category
Keyword
A :

Make sure that your Internet Explorer is version 6.0 or later. If you are experiencing problems, try upgrading to the latest version of Microsoft’s Internet Explorer from the Microsoft webpage.

A :

Network may have trouble. Confirm the parameters and connections of the device.

A :

Maybe NAT router does not support UPnP function. Please check user’s manual of router and turn on UPnP function.

A :

Maybe too many IP cameras have been installed on the LAN, and then NAT router is out of resource to support more cameras. You could turn off and on NAT router to clear out of date information inside router.

A :

Setup the IE security settings or configure the individual settings to allow downloading and scripting of ActiveX controls.

A :

1. Your connection to the device does not have enough bandwidth to support a higher frame rate for the streamed image size. Try reducing the video streaming size to 160x120 or 320x240 and/or disabling audio.
2. Audio will consume 32 kbps. Disable audio to improve video. Your Internet connection may not have enough bandwidth to support streaming audio from the device.

A :

1. Default Gateway and DNS server address should be set up correctly.
2. If FTP does not work properly, ask your ISP or network administrator about the transferring mode of FTP server.

Contact Us