FAQs

Make sure the RJ45 cable is properly connected to the PoE switch. Try to re-plug the cable.

Maybe NAT router does not support UPnP function. Please check user’s manual of router and turn on UPnP function.

Default Gateway and DNS server address should be set up correctly. If FTP does not work properly, ask your ISP or network administrator about the transferring mode of FTP server.

If you use the lens which not of the attachment for the ICA-HM127, you don’t need to install the adapter (ring) at the device, but if you change the lens to the C-mount type, the adapter must be installed. Please note after you installed the adapter, don’t lock the lens too tight, otherwise it maybe result the adapter stuck at the camera.

Please follow the steps below:

1. The traffic of the network and the object of the image affect the frame rate. The network congestion causes frame rate to slow down than the setting.
   
2. Check the bandwidth of Internet connection. If the Internet bandwidth is lower than target bit rate, the video streaming will not work correctly.
   
3. Ethernet switching hub can smooth the frame rate.

The device uses Category 5 UTP cable allowing 10/100BASE-TX networking within 100 meters.

Yes, the ICA-HM132 supports view by iPhone and Android Phone. Please use your iPhone or Android Phone’s browser, and key-in the ICA-HM132 IP-Address, then you will view the ICA-HM132 video screen.