FAQs

In this condition, you can try to adjust the DC-iris to optimize the video, please follow the instruction as below:
1) Rotate the adjust screw clockwise to the end.

2) Connect the DC-iris line, put the camera in the dark place.
3) Rotate the screw slowly until the video turn to the temperate brightness, ths is the best DC-iris configuration.

Your connection to the device does not have enough bandwidth to support a higher frame rate for the streamed image size. Try reducing the video streaming size to minimal value.

If a firewall exists on the network, port 80 is open for ordinary data communication. The HTTP port and RTSP port need to be opened on the firewall or NAT router.

To recover the default IP address and password, please follow the following steps.
(1)Remove power, and press and hold the button inside of IP CAMERA.
(2)Power on the camera. Don’t release the button during the system booting.
(3)It will take around 30 seconds to boot the camera.
(4)Release the button when camera finishes proceed.
(5)Re-login the camera using the default IP (http://192.168.0.20), and username (admin), password (admin).

The lens type for the ICA-HM317 is fix board lens, the lens adjust to the best focus, you no need to adjust it.

Please follow the steps below:

1. Default Gateway and DNS server address should be set up correctly.
   
2. If FTP does not work properly, ask your ISP or network administrator about the transferring mode of FTP server

Follow the steps below.

1. Remove power, and press and hold the button in the back of IP camera.
   
2. Power on the camera. Don’t release the button during the system booting.
   
3. It will take around 30 seconds to boot the camera.
   
4. Release the button when the camera finishes the process.
   
5. Re-login the camera using the default IP (http://192.168.0.20), and username (admin) and password (admin).