FAQs


Product Category
Keyword
A :

Go to C:\Windows\Downloaded Program Files and check to see if there is an entry for the file"Web Watch2 Control" . The status column should show “Installed”. If the file is not listed, make sure your Security Settings in Internet Explorer are configured properly and then try reloading the device’s home page. Most likely, the ActiveX control did not download and install correctly. Check your Internet Explorer security settings and then close and restart Internet Explorer. Try to browse and log in again.

A :

The device uses Category 5 UTP cable allowing 10/100/1000 Base-TX networking within 100 meters.

A :

The ICA-5250V_5550V can send JPEG/AVI files via FTP, email, SAMBA and micro SD card when motion is detected.

A :

Go to C:\Windows\Downloaded Program Files and check to see if there is an entry for the file "IPCamera Control". The status column should show "Installed". If the file is not listed, make sure your Security Settings in Internet Explorer are configured properly and then try reloading the device’s home page. Most likely, the ActiveX control was not downloaded and installed correctly. Check your Internet Explorer security settings and then close and restart Internet Explorer. Try to browse and log in again.

A :

Default Gateway and DNS server address should be set up correctly. If FTP does not work properly, ask your ISP or network administrator about the transferring mode of FTP server.

A :

If a firewall exists on the network, port 80 is open for ordinary data communication. The HTTP port and RTSP port need to be open on the firewall or NAT router.

A :

Maybe NAT router does not support UPnP function. Please check user’s manual of router and turn on UPnP function.

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