FAQs

Please follow the steps below:

1. Re-power the device if you cannot find the unit within 1 minute.
   
2. Do not connect device over a router. PLANET Smart Discovery Lite program cannot detect device over a router.
   
3. If IP address is not assigned to the PC that is running PLANET Smart Discovery Lite program, then PLANET Smart Discovery Lite program cannot find device. Make sure that IP address is assigned to the PC properly.
   
4. Antivirus software on the PC might interfere with the setup program. Disable the firewall of the antivirus software during setting up this device.
   
5. Check the firewall setting of your PC or Notebook.

User name = admin and password = admin. Note that it’s all case sensitive.

Maybe NAT router does not support UPnP function. Please check user’s manual of router and turn on UPnP function.

Set up the IE security settings or configure the individual settings to allow downloading and scripting of ActiveX controls.

Please follow the steps below:

1. Power on the camera and wait a while until the boot procedure is finished.
   
2. Press the hardware reset button for over 10 seconds, and release it.
   
3. Camera will reboot and restore to the factory default setting. The default user name and password are both admin.

Regarding this detail descriptions, it is suggested to download the product and read the documentation for more understandings, thank you.

Regarding this detail descriptions, it is suggested to download the product and read the documentation for more understandings, thank you.