FAQs

Please follow the steps below:

1. Remove the power and Ethernet cable.
   
2. Take an electronic wire and plug one side of the wire into "Default" and the other side into "GND" on the terminal block as the picture is shown below.


3. Connect power to the camera again. It takes around 30 seconds to boot the camera.
   
4. Remove the wire and plug it into the Ethernet cable after the camera finishes booting.
   
5. Re-login the camera via the default IP (http://192.168.0.20). The user name and password are admin.

The maximum number of users is limited to 3. However, it also depends on the total bandwidth accessed to this device from clients. The maximum data throughput of the device is around 20~25Mbps for UDP mode and 10Mbps for HTTP mode. Therefore, the actual number of connected clients is varying by streaming mode, settings of resolution, codec type, frame rate and bandwidth. Obviously, the performance of the each connected client will slow down when many users are logged on.

The difference between UMG-2200 and UMG-2000 is the PSTN support numbers. The UMG-2200 equips with 8-Port FXO for flexibility applications.

Maybe too many IP cameras have been installed on the LAN, and then NAT router is out of resource to support more cameras. You should turn off and on NAT router to clear out of date information inside router.

Please check the following below:

• Might be the firewall. Check the Internet firewall with your system or network administrator. The firewall may need to have some settings changed in order for the device to be accessible outside your LAN.
• Make sure that the device isn’t conflicting with any other web server running on your LAN.
• Check the configuration of the router settings to allow the device to be accessed outside your local LAN.
• Check the bandwidth of Internet connection. If the Internet bandwidth is lower than target bit rate, the video streaming will not work correctly.

Yes, it is weatherproof, and can be installed outdoors.

Maximum 20-25 meters. Please note: the mentioned ranges are indicated as a quick guide and the actual results depend on reflectivity of the scene, light source, weather conditions, etc.