FAQs

1. Wrong power line frequency makes images flicker. Make sure the 50 or 60Hz format of your device.
2. If the object is dark, the image will flicker. Make the condition around the Camera brighter.

PLANET ICA-550W does support web-based mail with SMTP mail server. Please reference the below tips for avoiding failure delivery:
1.Free email account only support web based email without SMTP service.
2.Some e-mail servers reject to receive the e-mails from unknown SMTP servers.
3.Some of SMTP servers require SSL authentication. (i.e. G-mail)
4.Some of email servers recognize that the sending is a junk email.
5.Some of email servers recognize the ICA-550W as blaster if the notification emails are sent frequently.
6.Some of SMTP servers only accept the connections from the same domain.
7.Some of e-mail servers limit max size of e-mail attachments.


***Traditional E-mail data flow
Mail Client SW <----> SMTP/POP3 Server --->.... ---> SMTP/POP3 Server--> Mail Client SW

***Web E-mail data flow
E-mail sending/receiving in Web Browser <---> Web Server ---> SMTP/POP3 Server --->.... ---> SMTP/POP3 Server--> Mail Client SW

Normally, NVR-400 will record with the best resolution without any configuration. When you play the recorded file in Windows Media Player, we will suggest you set the display screen size to full screen. Due to Windows Media Player will minify the playing video when it is not in full screen mode. So you will feel the video size is smaller than 640*480. You may move the mouse to the recorded video file and click mouse right key, then select “Properties” to check the video file information as below. You can check the Image information to make sure the record file image size.

If a firewall exists on the network, port 80 is open for ordinary data communication. The HTTP port and RTSP port need to be opened on the firewall or NAT router.

Check and confirm that the DC power adaptor, included in packaged, is used. Secure the power connector and re-power it on again.

Due to ICA-M220/M220W do not built-in speed dome motor, so it can not continue pan 360 degree. However, it offers a wide pan range to 350 degrees and tilt range of 120 degrees with 5 levels of speed where it should be enough to monitor all around the corner.

1. Default Gateway and DNS server address should be set up correctly.
2. If FTP does not work properly, ask your ISP or network administrator about the transferring mode of FTP server.