FAQs


Product Category
Keyword
A :

Go to C:\Windows\Downloaded Program Files and check to see if there is an entry for the file “IPCamera Control”. The status column should show “Installed”. If the file is not listed, make sure your Security Settings in Internet Explorer are configured properly and then try reloading the device’s home page. Most likely, the ActiveX control did not download and install correctly. Check your Internet Explorer security settings and then close and restart Internet Explorer. Try to browse and log in again.

A :

Check IP address of device by using the PLANET Smart Discovery Lite program or UPnP Discovery, or restoring the device to default setting.

A :

User name = admin and password = admin. Note that it’s all case sensitive.

A :

Generally speaking, you can use the different combinations with PLANET Digital Video Recorders (such as DVR-462/DVR-872/DVR-1672) or Internet Video Servers (such as IVS-110/IVS-H120) to create an IP Surveillance environment, the signal can converter from analog-to-digital, so the image can transmitted and can be stored in your network.

A :

Please follow the steps below:
1) Your connection to the device does not have enough bandwidth to support a higher frame rate for the streamed image size. Try reducing the video streaming size to 160x120 or 320x240 and/or disabling audio.
2) Audio will consume 32 kbps. Disable audio to improve video. Your Internet connection may not have enough bandwidth to support streaming audio from the device.

A :

The IP address of a camera may conflict with other PCs in your LAN. Please try to change the IP address of the IP camera. As to the IIS7, here’s some information for your reference by clicking the link below.
http://www.microsoft.com/web/platform/server.aspx

A :

The ICA-W3250V supports a maximum of 10 concurrent users.

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