FAQs

Check and confirm that the DC power adaptor, included in packaged, is used. Secure the power connector and re-power it on again.

Go to "C:\Windows\Downloaded Program Files" and check to see if there is an entry for the file "Web Watch2 Control". The status column should show "Installed". If the file is not listed, make sure your Security Settings in Internet Explorer are configured properly and then try reloading the device’s home page. Most likely, the ActiveX control was not downloaded and was not installed correctly. Check your Internet Explorer security settings and then close and restart Internet Explorer. Try to browse and log in again.

Please follow the steps below:

1. Re-power the device if you cannot find the unit within 1 or 2 minutes.
   
2. Do not connect device over a router as PLANET IP Finder II program cannot detect device over a router.
   
3. If there are two wired/wireless network cards on laptop, the IP Finder II cannot detect the camera; please disable the network card which is not connecting to the camera.
   
4. If IP address is not assigned to the PC that is running PLANET IP Finder II program, then PLANET IP Finder II program cannot find device. Make sure that IP address is assigned to the PC properly.
   
5. Antivirus software on the PC might interfere with the setup program. Disable the firewall of the antivirus software during the setup of this device.
   
6. Check the firewall setting of your PC or notebook.

You can use the USB flash to upgrade firmware. The upgrade process as following.
Step 1: Please save the firmware file into your USB flash disk.
Step 2: Please plug the USB flash disk into the USB port on DVR.
Step 3: Login the OSD menu of DVR, and enter to "Utility Setup" page.
Step 4: Select "Upgrade" option and browse the firmware file from your USB flash disk.
Step 5: Start to upgrade firmware and the system will reboot automatically when the upgrade is completed.

Note
1. Please stop recording and backup setup configuration before upgrading.
2. DO NOT TURN OFF POWER OR UNPLUG USB DEVICE DURING THE UPGRADE as it may cause incomplete firmware upgrade and damage to the DVR.

If a firewall exists on the network, port 80 is open for ordinary data communication. The HTTP port and RTSP port need to be opened on the firewall or NAT router.

Default Gateway and DNS server address should be set up correctly. If FTP does not work properly, ask your ISP or network administrator about the transferring mode of FTP server.

Make sure that your Internet Explorer is version 11. If you are experiencing problems, try adding the camera’s IP address to the IE11’s compatible list.