FAQs

Set up the IE security settings or configure the individual settings to allow downloading and scripting of ActiveX control.

Yes, the VGA and BNC can display at the same time.

Check IP address of device by using the PLANET IP Wizard II program or by UPnP discovery or set the device to default by Reset button.

Yes, the ICA-E3550V/ICA-E5550V can be remotely viewed via iPhone and Android Phone.

Please follow the steps below:

1. The traffic of the network and the object of the image affect the frame rate. The network congestion causes frame rate to slow down than the setting.
   
2. Check the bandwidth of internet connection. If the internet bandwidth is lower than target bit rate, the video streaming will not work correctly.
   
3. Ethernet switching hub can smooth the frame rate.

1. Re-power the device if cannot find the unit within 1 minutes.
2. Do not connect device over a router. PLANET IP Wizard II program cannot detect device over a router.
3. If IP address is not assigned to the PC which running PLANET IP Wizard II program, then PLANET IP Wizard II program cannot find device. Make sure that IP address is assigned to the PC properly.
4. Antivirus software on the PC might interfere with the setup program. Disable the firewall of the antivirus software during setting up this device.
5. Check the firewall setting of your PC or Notebook.

Maximum 50 meters. Please note: The mentioned range serves as a quick guide. The actual result depends on the reflectivity of the scene, light source, weather conditions, etc.