FAQs

You can use the IP Utility which can be downloaded from PLANET website to search the ICA-E3550V/ICA-E5550V on your network.

Your connection to the device does not have enough bandwidth to support a higher frame rate for the streamed image size. Try reducing the video streaming size to minimal value.

Make sure that your Internet Explorer is version 6.0 or later. If you are experiencing problems, try upgrading to the latest version of Microsoft’s Internet Explorer from the Microsoft webpage.

Generally speaking, you can use the different combinations with PLANET Digital Video Recorders (such as DVR-462 / DVR-872 / DVR-1672) or Internet Video Servers (such as IVS-125 / IVS-H125P) to create an IP Surveillance environment. The signal can be converted from analog into digital, so the image can be transmitted and stored in your network.

Please follow the steps below:

1. Default gateway and DNS server address should be set up correctly.
   
2. If FTP does not work properly, ask your ISP or network administrator about the transferring mode of FTP server.

Network may have trouble. Confirm the parameters and connections of the device.

Generally speaking, you can use the different combinations with PLANET Digital Video Recorders (such as DVR-462 / DVR-872 / DVR-1672) or Internet Video Servers (such as IVS-H125P) to create an IP Surveillance environment. The signal can be converted from analog into digital, so the image can be transmitted and stored in your network.