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Default Gateway and DNS server address should be set up correctly. If FTP does not work properly, ask your ISP or network administrator about the transferring mode of FTP server.
The maximum number of users is limited to 20. However, it also depends on the total bandwidth accessed to this device from clients. Therefore, the actual number of connected clients is varying by streaming mode, settings of resolution, codec type, frame rate and bandwidth. Obviously, the performance of the each connected client will slow down when many users are logged on.
The device is not weatherproof and cannot be used outdoors.
Please follow the steps below：
1) Check and confirm that the DC power adaptor, included in the package, is used. Secure the power connector and re-power it on again.
2) If the problem is not solved, the device might be faulty. Contact your dealer for further help.
The device uses Category 5 UTP cable allowing 10/100/1000 Base-TX networking within 100 meters.
If a firewall exists on the network, port 80 is open for ordinary data communication. The HTTP port and RTSP port need to be open on the firewall or NAT router.
Please follow the steps below：
1) Restore the factory default setting by pressing and holding down for more than 5 seconds on the device.
2) And reconfigure the device.
