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Check the IP address of the device by using the PLANET IP Wizard II program or by UPnP discovery or set the device to default by Reset button.
Please follow the steps below：
1) Re-power the device if cannot find the unit within 1 minutes.
2) Do not connect ICA-4500V over a router. IPWizard program cannot detect device over a router.
If IP address is not assigned to the PC which is running IPWizard program, then IPWizard program cannot find the device. Make sure that IP address is assigned to the PC properly.
4) Antivirus software on the PC might interfere with the setup program. Disable the firewall of the antivirus software during setting up of this ICA-4500V.
5) Check the firewall setting of your PC or Notebook.
Make sure that your Internet Explorer is version 6.0 or later. If you are experiencing problems, try upgrading to the latest version of Microsoft’s Internet Explorer from the Microsoft webpage.
Maybe NAT router does not support UPnP function. Please check user’s manual of router and turn on UPnP function.
Maybe too many IP cameras have been installed on the LAN, and then NAT router is out of resource to support more cameras. You should turn off and on NAT router to clear out of date information inside router.
Go to C:\Windows\Downloaded Program Files and check to see if there is an entry for the file “IPCamera Control”. The status column should show “Installed”. If the file is not listed, make sure your Security Settings in Internet Explorer are configured properly and then try reloading the device’s home page. Most likely, the ActiveX control did not download and install correctly. Check your Internet Explorer security settings and then close and restart Internet Explorer. Try to browse and log in again.
Please follow the steps below：
1) Your connection to the device does not have enough bandwidth to support a higher frame rate for the streamed image size. Try reducing the video streaming size to 160x120 or 320x240 and/or disabling audio.
2) Audio will consume 32 kbps. Disable audio to improve video. Your Internet connection may not have enough bandwidth to support streaming audio from the device.
