FAQs

The maximum number of users is limited to 5. However, it also depends on the total bandwidth accessed to this device from clients.

Maybe NAT router does not support UPnP function. Please check user’s manual of router and turn on UPnP function.

Set up the IE security settings or configure the individual settings to allow downloading and scripting of ActiveX controls.

Make sure that your Internet Explorer is version 8.0 or later. If you are experiencing problems, try upgrading to the latest version of Microsoft’s Internet Explorer from the Microsoft webpage.

Please follow the steps below:

1. Power on the camera and wait a while until the boot procedure is finished.
   
2. Press the hardware reset button for over 10 seconds, and release it.
   
3. Camera will reboot and restore to the factory default setting. The default user name and password are both admin.

User name = admin and password = admin. Note that it’s all case sensitive.

Please go to Focus and press Auto Focus to adjust the focus automatically. If the image is already bad, you could press Focus/Zoom to adjust the focus manually.