FAQs

Make sure that your Internet Explorer is version 8.0 or later. If you are experiencing problems, try upgrading to the latest version of Microsoft’s Internet Explorer from the Microsoft webpage.

You can use the camera utility which is contained in the User’s Manual CD to search the ICA-M220/M220W on your network.

Check IP address of device by using the PLANET IP Wizard II program or by UPnP discovery or set the device to default by Reset button.

The IVS-H125 supports PLANET Media Converter Chassis; it can easily fit to PLANET Media Convert Chassis model: MC-700, MC-1500 and MC-1500R. Please follow the steps below:
1. Remove and clear all the connections on the rear side of the IVS-H125.
2. Connect the powered analog camera to IVS-H125.
3. Carefully slide in the module until it is fully and firmly fitted into the slot of the chassis.
4. Once the Media Converter Chassis powered, the IVS-H125 power LED should turns on steady.

5. Connect an Ethernet cable to the LAN socket located on the IVS-H125’s panel and attach it to the network.

Maybe the NAT router does not support the UPnP function. Please check user’s manual of router and turn on the UPnP function.

The ICA-M220/220W supports 16 maximum concurrent users.

ICA-H312 is with IR feature, it has to work with IR pass lens. This kind of lens will allow the IR passed in night, but it will make the screen looks a little bit red, this is normal. Most of the IR camera will get this situation. You may select the White Balance option to fit the different light source. That will improve the display issue.