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Maybe too many IP cameras have been installed on the LAN, and then NAT router is out of resource to support more cameras. You could turn off and on NAT router to clear out-dated information in router.
Yes, the ICA-E6260 can be remotely viewed via iPhone and Android Phone.
ISMP Mobile Client for Android:
https://play.google.com/store/apps/details?id=ismp.android.mobileclient&hl=zh_TW
ISMP Mobile Client for iOS:
https://itunes.apple.com/us/app/ismp-mobile-client/id814924573?mt=8
Maybe NAT router does not support UPnP function. Please check user’s manual of router and turn on UPnP function.
Please follow the steps below ：
1)Restore the factory default setting by press pressing and holding down more than 5 seconds on the device.
2)Reconfigure the device.
Check IP address of the device by using PLANET IPInstaller program or by UPnP discovery or by setting the device to default by reset button.
Go to C:\Windows\Downloaded Program Files and check to see if there is an entry for the file “IPCamera Control”. The status column should show “Installed”. If the file is not listed, make sure your Security Settings in Internet Explorer are configured properly and then try reloading the device’s home page. Most likely, the ActiveX control did not download and install correctly. Check your Internet Explorer security settings and then close and restart Internet Explorer. Try to browse and log in again.
Check IP address of device by using PLANET Smart Discovery Lite program or by UPnP discovery or set the device to default by reset button.
