FAQs

Please follow the steps below:
1)  Default Gateway and DNS server address should be set up correctly.
2)  If FTP does not work properly, ask your ISP or network administrator about the transferring mode of FTP server

Generally speaking, you can use the different combinations with PLANET Digital Video Recorders or Internet Video Servers (such as IVS-H125P) to create an IP Surveillance environment. The signal can be converted from analog to digital, so the image can be transmitted and stored in your network.

Yes, the ICA-E8550 can be remotely viewed via iPhone and Android Phone.

ISMP Mobile Client for Android:
https://play.google.com/store/apps/details?id=ismp.android.mobileclient&hl=zh_TW

ISMP Mobile Client for iOS:
https://itunes.apple.com/us/app/ismp-mobile-client/id814924573?mt=8

You can use the camera utility which is contained in the User’s Manual CD to search the ICA-HM315W on your network.

The sensor of CAM-DM33 is SHARP 1/4"Color CCD , but The sensor of CAM-DM33(V2) is SONY 1/4"Color CCD

Please follow the steps below ：
1)Your connection to the device does not have enough bandwidth to support a higher frame rate for the streamed image size. Try reducing the video streaming size to 160x120 or 320x240 and/or disabling audio.
2)Audio will consume 32 kbps. Disable audio to improve video. Your Internet connection may not have enough bandwidth to support streaming audio from the device.