FAQs

Go to C:\Windows\Downloaded Program Files and check to see if there is an entry for the file "PControl". The status column should show “Installed”. If the file is not listed, make sure your Security Settings in Internet Explorer are configured properly and then try reloading the device’s home page. Most likely, the ActiveX control did not download and install correctly. Check your Internet Explorer security settings and then close and restart Internet Explorer. Try to browse and log in again.

The RAID of the NVR-3685 is software-based, so it would affect the NVR’s performance, especially in RAID 5. Therefore, please disable the RAID function or change to other RAID options when the system is abnormal.

Non-RAID mode:
When the system is in the non-RAID mode, recorded files will be automatically dispatched to every hard disk sharing the read/write bandwidth.

Note:
SATA 1~4 belong to Group 1 while SATA 5~8 belong to Group 2. When you install the hard disks, please install them according to the group in pairs for the best read/write performance.
For example:
2 HDDs: SATA1 , SATA5
4 HDDs: SATA1 , SATA5 , SATA2 , SATA6
8 HDDs: SATA1 ~ SATA8

Please installed Microsoft®’s DirectX 9.0 or later and uses the Windows Media Player 11.0 or install the AVI codec to play the AVI filed recorded by the Device.

About the AVI decoder you could visit follow website for more understandings.
Divx : http://www.divx.com
Cinepak : http://www.probo.com/cinepak.htm
Indeo : http://www.ligos.com

Regarding this detail descriptions, it is suggested to download the product FAQ: ftp://ftp.planet.com.tw/IP Surveillance and read the documentation for more understandings, thank you.

If a firewall exists on the network, port 80 is open for ordinary data communication. The HTTP port and RTSP port need to be opened on the firewall or NAT router.

Please follow the steps below:

1) Default Gateway and DNS server address should be set up correctly.

2) If FTP does not work properly, ask your ISP or network administrator about the transferring mode of FTP server

Check IP address of device by using the IPInstaller program or by UPnP discovery. Or set the device back to factory default by Reset button.