FAQs

*** FW & Utility version List:
ICA-700: v 1.6.16.00
VLC Media Player: v0.8.6d

Step1: Please open the VLC media player, and then select “File -> Open Network Stream”.


Step2: Please select “Network
- > RTSP”, and please fill in “rtsp://xxx.xxx.xxx.xxx: port number/video.3gp” into “Customize” field.
(“xxx.xxx.xxx.xxx” is mean the IP address of ICA-700)


Step3: The stream is starting.


The following information list PLANET supported RTSP service camera.


Please refer to the user’s manual to enable the RTSP support and check the camera RTSP URL follow the same as above steps to actualize the VLC media player application.

The maximum number of users is limited to 20. However, it also depends on the total bandwidth accessed to this device from clients. The maximum data throughput of the device is around 20~25Mbps for UDP mode and 10Mbps for HTTP mode. Therefore, the actual number of connected clients is varying by streaming mode, settings of resolution, codec type, frame rate and bandwidth. Obviously, the performance of the each connected client will slow down when many users are logged on.

The maximum number of users is limited to 20. However, it also depends on the total bandwidth accessed to this device from clients. Therefore, the actual number of connected clients is varying by streaming mode, settings of resolution, codec type, frame rate and bandwidth. Obviously, the performance of the each connected client will slow down when many users are logged on.

In general situation, point to point communication for remote view will be set up and it has no viewing time limitation. But if there is network bandwidth or firewall problem that causes point to point communication to unable to set up, relay server will help to set up the communication. In this case, there is time limitation for using relay server.

Make sure that your Internet Explorer is version 6.0 or later. If you are experiencing problems, try upgrading to the latest version of Microsoft’s Internet Explorer from the Microsoft webpage.

This might be caused from the firewall protection. Check the Internet firewall with your system or network administrator.
The firewall may need to have some settings changed in order for the ICA-500 to be accessible outside your LAN.
Make sure that the ICA-500 isn't conflicting with any other web server running on your LAN.
Check the configuration of the router settings allow the ICA-500 to be accessed outside your local LAN.

The ICA-HM351 is not weatherproof. It needs to be equipped with a weatherproof case for outdoors using. However, equipped with a weatherproof case might disable the audio function of the device.