FAQs

Follow the steps below:

1. Power on the camera. Wait for 2 minutes until it is ready.
   
2. Press and hold the hardware reset button for at least 5 seconds or until the Power LED lights are off, and then release the button.
   
3. It will take around 2 minutes to boot the camera.

1. The lens is dirty or dust is attached. Fingerprints, dust, stain, etc. on the lens can degrade the performance camera. Clean the lens with lens cleaner.

2. Manual focusing may be setup on the external camera to prevent this.

3. Blurred images may have been registered when registering or modifying the preset button or home position button. Adjust the focus in manual focusing again.

4. The image may be out of focus, if the object is too near, or depending on the zoom position. Move the object off ICA-500, or adjust the zoom position.

5. Some objects are difficult to focus on by the camera. When the objects are still out of focus, adjust the focus using manual focusing, or change the objects using Pan/Tilt operation.

Check IP address of ICA-HM351 by using the IPWizard program or by UPnP discovery or set the device to default by Reset button.

Check IP address of device by using the PLANET IP Wizard II program or by UPnP discovery or set the device to default by Reset button.

1. Default Gateway and DNS server address should be set up correctly.

2. If FTP does not work properly, ask your ISP or network administrator about the transferring mode of FTP server.

Yes, the ICA-E6265 can be remotely viewed via iPhone and Android Phone.

ISMP Mobile Client for Android:
https://play.google.com/store/apps/details?id=ismp.android.mobileclient&hl=zh_TW

ISMP Mobile Client for iOS:
https://itunes.apple.com/us/app/ismp-mobile-client/id814924573?mt=8

1. To insure the images you are viewing are the best they can be, set the Display property setting (color quality) to 16bit at least and 24 bit or higher if possible within your computer.

2. The configuration on the ICA-500 image display is incorrect. You need to adjust the image related parameters such as brightness, contrast, hue and saturation properly.