FAQs
FAQ Subject
Please contact PLANET (support team mail address : support@planet.com.tw) to get the security code for the Dynamic Password.
User needs to provide serial number information from local user interface as shown in the window below.
[HDVR-435/835/1635]When the current resolution of the channel is over the limit, the system will show “Out of Resolution” in red on the screen. Firstly, adjust video settings of the camera with H.264/H.265 compression, 1920 x 1080 resolutions, 25fps, constant bit rate (CBR) and 2048kbps for mainstream. Next, confirm sub-stream of the camera is enabled. The video settings with H.264/H.265 compression, 640 x 480 resolutions, 25fps, CBR and 1024kbps for sub-stream are recommended.
Please check the following possible reasons:
- Did not add device.
- The device of related channel was not enabled.
- The device of related channel was not selected.
- The selected device did not connect to video sources.
- The channel title of selected remote device does not exist.
- Stream for remote channel was set by extra stream.
- User name and password were not matched.
- Entered IP address or port no. incorrectly when adding device.
- The resolution of added device was too large to display by the monitor.
[HDVR-435/835/1635]Please check whether the video standard (NTSC/PAL) setting is correct or not. You can go to Main Config→System→General→Video Standard of the Web UI to change setting. The factory default setting of video standard is NTSC.
The factory default of web user interface allows you restore to default value but not IP address. You are able to restore IP address to default via search tool (IP Finder II).
The camera supports OKview for remote monitoring. The download links follow below:
Android: https://play.google.com/store/apps/details?id=com.langtao.okview&hl
iOS: https://itunes.apple.com/us/app/okview/id1117259129?mt=8
[HDVR-435/835/1635] Please contact the local service or PLANET technical support service for the service according to the machine type and the program edition.
