FAQs

1. Re-power on the device if it cannot be found within 1 minute.
2. Do not connect device over a router because PLANET IP Wizard II program cannot detect device over the router.
3. If IP address is not assigned to the PC which runs PLANET IP Wizard II program, then PLANET IP Wizard II program cannot find the device. Make sure that IP address is assigned to the PC properly.
4. Antivirus software on the PC might interfere with the setup program. Disable the firewall of the antivirus software during setting up this device.
5. Check the firewall setting of your PC or Notebook.

Please follow the steps for using Safari to access NVR's web UI. (Please be reminded that there are some conditions below of NVR module and firmware version.)
Only compatible with:
MAC OS: version 10.7 or above.
Safari version: 6 or above.
NVR420: FW 1.3.0.63775 or above.
NVR810/1610 V3: not supported.
NVR3210/3250: FW 2.5.0.62204 or above.

1. Install plug-in
After logging in through Safari browser, a message with a red background will be displayed, indicating that you must install the plug-in in order to display the video. Simply click on the message to continue.

If you see 404 Not Found, just ignore it, and follow the next step.

2. Install plug-in
The plug-in will be downloaded and you can find it in the download manager in the upper-right hand corner of the Safari browser. The name of the file is "MediaPlugin.dmg". Click on it to continue or you could drag it to the desktop and then click it.

3. Install plug-in
A dialog will appear displaying the content of the MediaPlugin.dmg file. Drag the "MediaPlugin_x86_64.plugin" file and drop it into the "Internet Plug-ins" shortcut folder.

4. Install Plug-in
A warning message will appear asking you to authenticate to proceed with the action. Click on "Authenticate" and enter the admin's username and password of your Mac computer.

5. Restart Safari
Quit Safari and restart it. The videos should be displayed properly after cameras are installed.

Please follow the steps below:

1. Default gateway and DNS server address should be set up correctly.
   
2. If FTP does not work properly, ask your ISP or network administrator about the transferring mode of FTP server

Please installed Microsoft®'s DirectX 9.0 or later and use the Windows Media Player 11.0 or later to play the AVI filed recorded by the Device.

Maybe NAT router does not support UPnP function. Please check user’s manual of router and turn on UPnP function.

The RTSP command: rtsp://servername:rtsp port/stander/livestream/0/0
Note. 0=Main stream; 1=Sub stream
E.g. rtsp://192.168.0.20:554/stander/livestream/0/1

You can use the IPWizard program which is contained in the User's Manual CD to search the ICA-130 and modify the basic configuration on your network.