FAQs

Please follow the steps below.
1. Restore the factory default setting by pressing and holding down over 8 seconds on the camera Reset button.
2. Reconfigure the device by IPWizard program or web management.
3. The default username and password is admin/null (leave password blank no default password).

Please installed Microsoft®'s DirectX 9.0 or later and uses the Windows Media Player 11.0 or later to play the AVI filed recorded by the Device.

Due to ICA-HM220W does not built-in speed dome motor, so it can not continue pan 360 degree. However, it offers a wide pan range to 350 degrees and tilt range of 120 degrees with 5 levels of speed where it should be enough to monitor all around the corner.

Please follow the steps below:

1. Default gateway and DNS server address should be set up correctly.
   
2. If FTP does not work properly, ask your ISP or network administrator about the transferring mode of FTP server

Make sure that your Internet Explorer is version 11. If you are experiencing problems, try adding the camera’s IP address to the IE11’s compatible list.

Please follow the steps below:

1. Download the search tool: IP Finder II.
   http://www.planet.com.tw/en/product/images/48630/UT-IP%20Finder%20II_v1.0.zip
   
2. Install and open the IP Finder II to search the camera.
   
3. Select the camera and click the "Restore Factory" button to restore all settings to the factory default setting. By default setting, the username and password are both "admin".

The device uses Category 5 UTP cable allowing 10/100BASE-TX networking within 100 meters.