FAQs

Yes, it is weatherproof, and can be installed outdoors.

Please follow the steps below:

1. Download the search tool: IP Finder II.
   http://www.planet.com.tw/en/product/images/48630/UT-IP%20Finder%20II_v1.0.zip
   
2. Install and open the IP Finder II to search the camera.
   
3. Select the camera and click the "Restore Factory" button to restore all settings to the factory default setting. By default setting, the username and password are both "admin".

Maybe the NAT router does not support the UPnP function. Please check user’s manual of router and turn on the UPnP function.

Maybe too many IP cameras have been installed on the LAN, and then the NAT router is out of resource to support more cameras. You could turn off and on the NAT router to clear the out-of-date information inside the router.

Please follow the steps below:

1. Re-power the device if cannot be found within 1 minute.
   
2. Do not connect the ICA-M4320P over a router as IPWizard II program cannot detect the device over the router.
   
3. If the IP address is not assigned to the PC running IPWizard II program, then IPWizard II program cannot find the device. Make sure that the IP address is assigned to the PC properly.
   
4. Antivirus software on the PC might interfere with the setup program. Disable the firewall of the antivirus software during setting up this ICA-M4320P.
   
5. Check the firewall setting of your PC or notebook.

Regarding this detail descriptions, it is suggested to download the product and read the documentation for more understandings, thank you.

If a firewall exists on the network, port 80 is open for ordinary data communication. The HTTP port and RTSP port need to be opened on the firewall or NAT router.